Important Announcement Regarding Motorola MC9090 Service and Support

Building on the success of the MC9000 family, the MC9090-G rugged mobile computer from Motorola provides mobile workers throughout the supply chain with a flexible always-on data connection to critical business applications and systems as well as to co-workers and other business associates. Equipped with the latest advances in mobile technology, the MC9090-G provides support for the richest enterprise applications, empowering mobile workers to capture and access critical business information in real time.

Support and Service on MC9090 mobile devices scheduled to end in the Fall of 2017.

Zebra/Motorola has announced that service of MC9090 devices will end the fall of 2017. In most cases, this discontinuation can lead to significant disruptions to any businesses using MC9090’s. Carlton Technologies intends on offering the highest quality service and support on all Motorola MC9090’s. Selecting a comprehensive MC9090 repair plan from Carlton for your will ensure that your business does not experience any unnecessary disruptions and will eliminate extended lapses in servicing and support of these mission critical devices.  See the chart below for our repair plan options for Motorola MC9090’s and know we will never discontinue service on MC9090’s. Contact us today and within 24 hours we’ll have your MC9090’s covered for their lifetime.

  • FLAT FEE
  • Pay-as-you-go / Per Incident


  • Comprehensive Coverage
    Includes normal wear and tear on items, however, does not include user negligence/abuse.
  • Cleaning & Preventative Maintenance
    Equipment will then undergo a five (5) point preventative maintenance inspection. Our certified technicians also check and secure the most vulnerable connection points on the device.
  • 90 Day Warranty
    Extended warranty coverage is available through a Carlton Care equipment repair plan.
  • Online Customer Center
    You can issue service requests, track service returns, track device history by serial number, as well as order spare parts and see open support cases. Our secure support center gives you full system access control.
  • Technical Phone Support
    Technical phone support is provided during regular business hours.
  • 7 day turn time
    The number of days it will take for your equipment to be repaired and shipped to you, according to your preferred shipping method. Does not include transit time.
  • Ground Return Shipping
    Equipment will be shipped to you via Ground Service.
  • *Advanced Overnight Replacement
    A replacement unit ships to you overnight the day your current equipment fails. Requires spare pool at Carlton.
  • *Expedited Shipping
    Next Day Air
  • *3 Day Turn Time
    The number of days it will take for your equipment to be repaired and shipped to you, according to your preferred shipping method. Does not include transit time.
    • * Optional Features
BEST VALUE
  • PREMIUM
  • Annual support for all your devices at a fixed price


  • Everything in Flat Fee and…
  • Accidental Breakage Coverage
    Regardless of how the equipment was damaged, if it is repairable, it is covered.
  • Additional Equipment Coverage
    All “like” hardware you purchase from Carlton during the term of your service agreement is automatically covered for the balance of your term for no additional fee.
  • Dedicated Customer Service Representative
    You are assigned a Customer Service Account Manager who will be your primary day to day point of contact at Carlton.
  • Changeable Contract
    This feature allows you to reduce your equipment coverage by up to 15% at any one time during the term of your agreement, with 30 days notice, for assets that are no longer deployed.
  • Accessories Included
    One accessory per primary terminal is included.
  • Application Loading and Configuration
    Carlton will load your application(s) and test and configure your equipment so it will arrive “plug and play” directly out of the box.
  • Hardware Coverage Guarantee
    Carlton will never discontinue (“End of Life”) service on a product that we currently repair for any of our customers. This should give you peace of mind, knowing that as long as you own your equipment, Carlton will be there to repair it for you.
  • Custom Reporting
  • Advanced Overnight Replacement
    A replacement unit ships to you overnight the day your current equipment fails. Requires spare pool at Carlton
  • *Battery Optimizaiton
    All batteries will be tested and either replaced or completely drained, recharged, and optimized using a Cadex battery analyzer. We will use predetermined parameters for replacing batteries proactively when required.
  • Custom Reporting
  • *3-Day Turn Time
    The number of days it will take for your equipment to be repaired and shipped to you, according to your preferred shipping method. Does not include transit time.
  • *Spare Pool Management
    Using Carlton for your mobile device spare pool program, you have the luxury of securely storing your own spares pool at our Holland Warehouse.
  • *24 Hour Technical Phone Support
    • * Optional Features
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